Uncomfortable Conversations for HR Professionals
- Improve your communication so that the conversations stay calm and respectful
- How to take a potentially explosive situation and keep it calm for everyone involved
- How to give positive and negative feedback and ensure your partner is receptive to what you are saying
- What to say, how to say it, when to say it, all the while being in complete control of your emotions
- How to frame your conversation so that everyone can maintain their pride
Overview of the webinar
Difficult conversations are, well, difficult. Difficult for the person leading the conversation as well as difficult for the person on the receiving end. However, they don’t have to be hurtful, a relationship ending, or embarrassing.
The ability to handle difficult situations and conversations is a skill that can be learned and improved.
As an HR Professional, it is required that you not only are willing to have those difficult conversations with your employees and coworkers but that you are able to ensure that relationships are preserved while having those difficult conversations.
This session with Rhonda will show you how. You'll be given an easy, and fun, a framework to keep you ON THE RIGHT TRACK with those conversations that start with “We Need to Talk”
Who should attend?
- HR - Any Title
Why should you attend?
HR Professionals are the first line of defense (and complaint) in a company. All issues, problems, and personality clashes end up on your front door, and you are expected to deal with them.
How do you do it? How do you tell an employee that another employee has been complaining about them? How do you get them to be willing to not only go back to their job but to not blow up at their coworkers because they are embarrassed and angry?
HR Professionals have the unenviable job of having difficult conversations. It won’t be easy. It won’t be fun. It needs to be done.
Faculty - Ms.Rhonda Scharf
Rhonda is an author, speaker, trainer, and grandmother. She has earned her Certified Speaking Professional, is a member of the Canadian Speaking Hall of Fame, and is one of only 35 speakers worldwide who have earned their Global Speaking Fellow (meaning she truly has an international business), and been awarded the Spirit of CAPS (Canadian Association of Professional Speakers) award. She was the first speaker in the entire world to earn all four awards. Her peers consider Rhonda a leader in the speaking industry! Her natural warmth and sincerity are balanced by a healthy sense of the absurd, a combination that is useful in any situation.
Credits
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
