Positively Impacting Employee Behavior through Performance Management, Coaching & Counseling

On-Demand Schedule Thu, February 29, 2024 - Thu, March 07, 2024
Duration 60 Mins
Level Basic & Intermediate
Webinar ID IQW23E0511

Rationale for and the Anticipated Payback from Performance Management

  • Why Performance Management is Necessary in Today’s Business Environment.
  • The Financial Impact of Performance Management.
  • The ‘Win - Win - Win’ of Performance Management.

Implementing a Performance Management Program

  • Three Tools Needed to Facilitate Your Appraisal Program.
  • How to Utilize Organizational Success Factors & Core Competencies in Performance Management.

Ongoing Coaching and Counseling - that Supports Your Appraisal Message

  • Why Employees Don’t Do What They are Supposed to Do.
  • Why Managers Often Want to Avoid/Put Off Giving Feedback?
  • The Fallacy of Putting Off Giving Feedback on Performance.
  • Five Techniques for Giving Feedback.
  • The Differences between Coaching & Counseling.
  • When to Coach & When to Counsel?
  • Work Situations That May Require Coaching.
  • Work Situations That May Require Counseling. 

Preparing for a Performance Appraisal Interview

  • Mutually Establishing and Clarifying Expectations: Objectives and Competencies.
  • Using S.M.A.R.T. Performance Objectives.
  • Resources for Establishing and Defining Objectives and Desired Outcomes.
  • Reasons for Documenting Employee Performance.
  • Creating Achievement/Incident Files.
  • Utilizing the F.O.S.A. Performance Documentation Format.
  • Questions to Ask Yourself When Preparing for a Performance Appraisal.
  • Useful Information to Gather Before Starting an Appraisal.
  • 11 Steps to Prepare for an Appraisal Interview.

Conducting Effective Performance Appraisal Interviews

  • Seven Objectives for the Appraisal Interview
  • Performance Appraisal Discussion Starters
  • Six Techniques for Conducting Performance Appraisals
  • A Performance Appraisal Checklist for Managers:
     - Personal Preparation.
     - Conducting an Appraisal Interview.
     - Closing the Discussion.
     - Post Appraisal Follow Up.

Overview of the webinar

The American Compensation Association found that companies that have implemented effective Performance Management programs:

  • Have higher profit, better cash flow & higher stock value.
  • Benefit from significant gains in productivity.
  • Realize higher sales and sales growth per employee.

Effective Performance Management programs can be viewed as a ‘win - win - win’ with:

Leaders finding that the approach:

  • Focuses organizational energy on strategic business objectives.

Managers & supervisors finding that it makes it easier to:

  • Talk to employees about their performance & development opportunities.
  • Identify & communicate what their employees should be doing.
  • Explain their promotion & raise decisions.

Employees to a greater extent understanding:

  • How to improve their performance.
  • Where to concentrate their personal development efforts.
  • The career paths that may be available.

A primary reason why employees sometimes don’t do what they are supposed to do is a lack of clear communication - which can be greatly improved through well-designed and executed performance appraisals, coaching & counselling programs.

Who should attend?

  • Leaders
  • Managers
  • Human Resource Professions
  • Supervisors who want to improve their existing Performance Appraisal process and/or enhance their Coaching
  • Counseling
  • Appraisal skills

Why should you attend?

In a perfect work-world managers would provide their direct reports continual feedback. Employee feedback is key today because of the rapid changes occurring in organizations necessitating that employees continually upgrade their skills. And annual conversations do not meet this need.

However, many managers struggle with this need for ongoing coaching because of the demands on their time and some lacking the techniques that are required. Employees used to expect to work for a boss. Today they want and need a coach. They want personal and professional development and they need help to meet their goals. 

Regardless of the strain on their time better managers know that performance management - including performance appraisals supported by ongoing coaching and counseling - work - and is the essence of their jobs as managers. 

These better managers know that performance management:

  • Establishes and clarifies expectations - research has shown that only half of employees understand clearly what is expected of them. Effective managers align employees' expectations with their responsibilities as managers and the goals of the organization.
  • Provides employees with feedback on-the-spot - when they most need it to better perform to their capabilities. Employees who agree that their manager provides them timely and meaningful feedback are about 3 times more likely to be engaged.
  • Creates individualized accountability - less than half of employees feel that their manager holds them accountable for their performance responsibilities. The essence of performance management leading to performance development is built on accountability.

Performance appraisals supported by daily coaching and counseling inspire employees to perform to their capabilities resulting in a win-win - for the organization, the employee and, not least the least of which is the manager who is building a high performing team. 

Faculty - Mr.Pete Tosh

Pete Tosh is the Founder of The Focus Group, a management consulting and training firm that assists organizations in sustaining profitable growth through four core disciplines:

  • Maximizing Leadership Effectiveness
  • Implementing Strategic HR Initiatives
  • Strategic Planning
  • Enhancing Customer Loyalty

The Focus Group has provided these consulting & training services to manufacturing & service organizations across the U.S., Canada, Europe & the Middle East. Prior to founding The Focus Group 25 years ago, Pete had 15 years of corporate leadership experience including serving as the V.P. of Human Resources & Quality

Pete frequently facilitates a variety of leadership development programs. Employees from over 3,500 organizations have benefited from Pete’s experience and perspective. Pete is also co-author of Leading Your Organization to the Next Level: The Core Disciplines of Sustained Profitable Growth.

Pete holds a B.A. degree in Psychology from Emory and Henry College & Masters's degree in both Business Administration & Industrial Psychology from Virginia Commonwealth University.

Credits

HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org

ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

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