Effective Listening Skills and Strategies for Leadership Success

Duration 60 Mins
Level Basic & Intermediate & Advanced
Webinar ID IQW23D0424

  • Key reasons for poor listening skills &habits
  • How the listening process works, step-by-step
  • 4 types of listening that managers/leaders must master
  • Practical strategies to improve listening skills
  • Key guidelines for effective listening

Overview of the webinar

Listening skills are critical for success in any management or HR job. Managers typically spend more time listening than any other workplace behavior, and the same is true for HR professionals.

Why is listening so important for managers and HR practitioners? Simply put, because employees want, expect and need to be heard.

Regardless of how well you perform the other aspects of your supervisory or HR position, employees aren’t likely to see you as effective if they don't believe that you really listen to their concerns and needs.

The good news is that effective listening is a communication skill that anyone can learn how to improve with training and practice. 

Whether you are already in a managerial, HR or other leadership role or if you aspire to be in one someday, learning how to listen effectively is an important key to your success.

Attend this informative training session and learn the keys to developing essential listening skills required for success as a manager or HR professional.

Who should attend?

  • HR
  • Learning & Development
  • Performance Management
  • Corporate Communication
  • Manager
  • Supervisor
  • Small Business Owner

Why should you attend?

Ask employees what they want in a leader and most of them will say that they want someone who will really listen to them. That’s one of the many reasons why listening skills are key to leadership success.

Faculty - Ms.Mary G White

Mary Gormandy White is the Managing Director, and she provides management, leadership, employee, team, and HR training. Mary holds graduate and undergraduate degrees in Communication and her certifications include Senior Professional in Human Resources (SPHR), SHRM Senior Certified Professional (SHRM-SCP), and Everything DiSC® Certified Trainer/Accredited Workplace Facilitator.

Mary’s professional background includes extensive experience in management, HR, higher education, and writing/editing. She teaches online PHR, SPHR, aPHR, and SHRM certification prep courses and is a frequent keynote speaker at conferences and association meetings nationwide. She also provides content writing and test item development services and teaches Communication Studies at a community college. 


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