Ms.Mary G White

Working in a customer-facing job – whether in person, virtually, or otherwise – you’re sure to encounter people from all backgrounds, temperaments, and personalities. Chances are you’ll interact with some individuals who will be a joy to work with, while other ...

Organizations everywhere are urging or requiring managers to hold regular 1:1 feedback meetings with their employees, but often without preparing managers to properly plan for and conduct these sessions, which should be more about soliciting feedback from empl ...

People often use the words “leadership” and “management” as if they mean the same thing, but these concepts are, in fact, very different. You don’t have to be anyone’s boss to be viewed as a leader and having “manager” or “supervisor” in your job title doesn’t ...

While it may be true that you are the “boss,” or otherwise have formal authority in your particular situation, it’s a fact that you’ll be more effective if employees also see you as a leader. And, for that to happen, they need to see you as a coach – not just ...

Managing managers poses unique challenges, especially when it comes to cultivating a culture of accountability. After all, the leadership team of any organization sets the tone for accountability – the actions of leaders determine whether the supervisors they ...

Identifying the reasons employees often expect managers or HR representatives to step in and manage small workplace conflicts for them. These reasons may be related to the individuals involved, past experience, organizational culture, departmental factors, and ...

Looking to build strong supervisor/employee relationships with each of your employees while also managing to peak performance? Implementing 1:1 feedback sessions can help you do just that, as long as you approach them in a constructive way that your employees ...

Listening skills are critical for success in any management or HR job. Managers typically spend more time listening than any other workplace behavior, and the same is true for HR professionals. Why is listening so important for managers and HR practitioners? ...

A reduction in workforce (RIF) isn’t something that any manager, business owner, or HR professional wants to have to face, but the fact is that circumstances do sometimes require employers to reduce the size of their workforce. When that happens, everyone invo ...

Attend this informative webinar and learn practical strategies for building your professional provile on LinkedIn. From tips to help you develop an appropriate individual profile to strategies on how to utilize LinkedIn to build your own brand, identify your c ...