SCRA - Methods to Ensure you are Compliant

On-Demand Schedule Sat, August 17, 2019 - Sat, August 24, 2019
Duration 60 Mins
Level Basic & Intermediate & Advanced
Webinar ID IQW19B0221

  • Overview of SCRA –What is it?
  • Components of SCRA
  • Outline of Effective FCRA Program
  • Monitoring for SCRA
  • Auditing SCRA activities
  • Steps for ensuring SCRA Compliance

Overview of the webinar

The Servicemember’s Civil Relief Act (SCRA) provides certain legal protections from collection activity for any customer that has been called to active duty or active service. Servicemembers may also be eligible for interest rate reductions and suspension of applicable fees while on active duty. Servicemembers are eligible for protections under SCRA for debts incurred prior to active duty/service. If a servicemember’s active duty period begins the same day the account was opened, SCRA benefits are applied accordingly as if the debt was incurred prior to the active duty period. This webinar will offer insight into ensuring your institution is compliant with SCRA requirements and how to build a successful program. 

Who should attend?

  • Compliance Officers
  • Lending Officers
  • Collections
  • Compliance Auditors

Why should you attend?

The increased scrutiny of examiners and regulators regarding SCRA requires financial institutions to increase their oversight efforts. Non-compliance with SCRA requirements increases risk exposure of financial institutions failing to protect consumers. As a result, financial institutions can experience negative implications affecting them both reputationally and financially. SCRA continues to provide consumer protection to Servicemembers, and it’s now more important than ever those financial institutions ensure they are implementing the appropriate tools to ensure they are compliant with SCRA rules and regulations. Learning Objectives:

  • Define what SCRA is
  • Identify operations and activities that have SCRA implications
  • Tips and suggestions for an effective SCRA program
  • How to effectively audit SCRA activities
  • Maintaining SCRA compliance

Faculty - Dr. Gina J. Lowdermilk

Dr. Gina J. Lowdermilk, Ph.D. (ABD), CAMS, CRMS is a highly experienced and educated BSA/AML and financial regulatory compliance professional with extensive experience in policy and procedure development and implementation, training, internal audit, monitoring, risk management and reporting. Her emphasis has been working with financial institutions that are experiencing regulatory concerns and resolutions, including enforcement actions such as memorandums of understanding and cease and desist orders. Her 15 years of experience has given her the opportunity to work from small community banks to large, international financial institutions. Her roles not only included BSA/AML and compliance, but also operations, lending services, business development, marketing, management, department development, and asset quality.

Dr. Lowdermilk has worked with almost all financial regulators and examiners. She possesses advanced Microsoft Excel, PowerPoint, Word, Internet Explorer, Visio, and Access skills. She also has experience with FiServ, BAM, CRA Wiz, TeamMate, COGNOS and Metavante banking software. She has been responsible for creating both recurring and ad hoc executive management and board presentations. In addition to her above experience, she is also an adjunct instructor for the business and construction management programs at a local college, as well as writes numerous BSA/AML and compliance articles, training materials, and manuals for numerous clients.


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