Ms.Jenny Douras

In order to reduce employee turnover, we have to start by hiring the right employees the first time. This starts by interviewing for retention, which is best done through a technique called Behavioral Interviewing.  Behavioral interviewing is said to be 55% ...

When managing a team of remote employees, how do you know if you have a healthy team?  When you don’t see your team all of the time, it can be tough to discover team issues.  However, there are many symptoms that can indicate signs of trouble.  If identified e ...

Are you new to Excel and need to learn how to write basic formulas in the software? Have you inherited a spreadsheet from someone else, and you need to be able to decipher all of the formula code to figure out what is going on with it, or how to modify it? Lea ...

We all have to deal with difficult people in our lives. It could be a coworker or irate boss, a family member, or that grocery store clerk who just doesn’t seem to want to have a good day. In all cases, it can be frustrating to have to deal with them and even ...

How do you know if your team is performing at its peak? Team dynamics can be complicated and keeping a team of people all working toward goals with the same level of high performance can seem daunting. In this webinar we will look at how to create and maintain ...

Conflict is normal in the workplace, where people with different values, goals, and perspectives manage complex and stress-provoking work and situations. Conflict is inevitable in the workplace but it doesn’t have to be destructive. By applying Emotional Intel ...

While email has become widely accepted as the default method of communication in business, many employees struggle with balancing appropriate style, tone, and construction with the convenience and speed of email. This webinar takes a fresh look at how to use p ...

Do Outlook and email sometimes feel like the bane of your existence?  Does it feel like you are bombarded with so many emails you can never keep up?  Does your Outlook inbox feel like it's overflowing and hard to find the important items you need? In this ses ...

Excel is an amazing program that can do some complex and advanced calculations to help automate your spreadsheets and make your job easier.  This webinar will focus on some of the more commonly used complex formulas in the business world.  If you already know ...

When managing a team of remote employees, how do you know if you have a healthy team?  When you don’t see your team all of the time, it can be tough to discover team issues.  However, there are many symptoms that can indicate signs of trouble.  If identified e ...