Writing Effective Emails

  • 8
  • August 2024
  • 08:00 AM PDT | 11:00 AM EDT
Duration 60 Mins
Webinar ID IQW24B0234
Level Basic & Intermediate

  • Clarifying the purpose of your email
  • Informing vs. creating action
  • Analyzing the audience
  • Powerful subject lines
  • Getting the message right
  • When to include others
  • Attachments
  • Signature lines
  • Sending options
  • Replying to and forwarding messages
  • Sending to mobile devices

Overview of the webinar

While email has become widely accepted as the default method of communication in business, many employees struggle with balancing appropriate style, tone, and construction with the convenience and speed of email. This webinar takes a fresh look at how to use professional business writing principles and guidelines to get the most from email communication by writing effective emails.

Training Class Goals:

Learn ways to evaluate every word that goes into email messages and what they will mean to the people who read them.

Understand that the message should be more about the recipient than the sender, and learn techniques to send clear succinct messages.

Learn to control the tone of an email — to phrase things so that misunderstandings and unintentional emotional provocations don’t occur.

Who should attend?

  • Business People

Why should you attend?

If you are worried that your emails are not as polished as they could be or are not effectively conveying your desired message.  This class gives personnel at all organizational levels the techniques they need to communicate clearly, professionally, and effectively through email.

Faculty - Ms.Jenny Douras

Jenny Douras is the President and founder of AdvantEdge Training & Consulting and is a national speaker conducting workshops across the country.  She has over 25 years of experience in management, employee development, operations, knowledge management, technology, organizational development, and instructional design and training. 

She specializes in Managing Remote Employees and has managed teams of up to 300 people across multiple states and countries. She has worked with many Fortune 500 clients and government organizations including Samsung, Lexmark, Burger King, Discount Tire, Microsoft, Fisher Investments, National Park Service, and the SEC. 


Jenny sat on the board of directors for the Rocky Mountain Chapter of the American Society for Training and Development for 3 years. She received the STAR award (Strategic Training that Attains Results) from ATD in 2009, for the creation of a program helping the unemployed develop skills to return to the workforce. Her training manuals are internationally sold, and her articles have been published in many locations including the Denver Business Journal and International Association of Business Communications CW bulletin.

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