Behavioral Issues, Conflict and Incivility in the Workplace: Best Practices, Coping Strategies and Tips

  • 5
  • July 2024
  • 10:00 AM PDT | 01:00 PM EDT

    Duration:  60  Mins


Basic & Intermediate

Webinar ID


  • 3 major ways incivility manifests in your organization
  • Impact of incivility in the workplace
  • Forms of incivility
  • Bullying in workplace
  • Tips for enhancing and building civility
  • Coping strategies
  • Hiring for civility
  • Practices for a healthy workplace
  • Importance of solid documentation
  • Effective methods for supplying feedback
  • Progressive Discipline
  • Investigating Complaints
  • Conducting an Investigation
  • Appointing the right Investigator
  • The interview process

Overview of the webinar

Behavioral issues and conflict in the workplace are inevitable. Whenever you have diverse groups of people working together on a daily basis, conflict will arise. Each employee brings to the workplace a unique set of attitudes, ideals and beliefs that may differ from that of their coworkers. In addition to behavioral issues and conflict, the issue of workplace incivility and the negative impact it has on your organization’s culture is monumental. Unresolved behavioral issues, conflict and incivility often result in loss of revenue, productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.

It’s helpful to view behavioral issues, conflict and incivility in your workplace as opportunities. Within every employee issue, there is the potential for tremendous teaching and learning opportunities. There is also the potential for growth and development. When you address divergent positions properly, you can stimulate innovation and learning in ways you can’t imagine.

Problematic behavior or conduct usually develops over time. As a Manager or Supervisor, the more proactive you are in dealing with these problems the more likely it is that you will increase your chances for a positive outcome. Conflict and behavioral issues that are avoided or ignored will only fester and grow into resentment.

Join us to learn about the necessary tools and information you need to effectively and confidently address workplace issues, conflict and incivility in your organization.

Who should attend?

  • HR Professionals
  • Managers
  • Senior Leadership
  • Supervisors
  • Operations Professionals
  • Employees
  • All Employers
  • All Employer Representatives
  • Business Owners
  • Compliance Professionals

Why should you attend?

  • Defining workplace incivility
  • Positive and negative outcomes of conflict
  • The high cost of performance and productivity problems
  • Working knowledge of employment law
  • Workplace behavioral issues and strategies to address them
  • Role of performance management and evaluations
  • Business Goals of an Investigation

Faculty - Ms.Suzanne Lucas

Suzanne Lucas, better known as the Evil HR Lady, spent a decade in the realm of corporate HR before embarking on a new mission to enhance the world of work for all individuals. Throughout her tenure in Corporate HR, she hired, fired, trained, and provided HR coaching at all levels, ranging from freshly recruited 16-year-old grocery store cashiers to Senior Vice Presidents.

Suzanne had a wealth of experience in guiding people through complex legal scenarios and providing support and coaching to those who had lost their jobs, enabling them to strive toward success once again.


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