How to deal with Hoarding Resident Harassment Unauthorized Pets and Tenant Drugs Noise Complaints and other Management Issues

On-Demand Schedule

Sat, July 20, 2024 - Sat, July 27, 2024


60  Mins



Webinar ID


After attending this 60-minute webinar, you’ll be able to understand:

  • What to do with a resident who is a hoarder
  • Discuss reasons for hoarding
  • What to say and what not to say to hoarder
  • How to handle resident harassment and bullying
  • Procedure to handle harassment and bullying complaints
  • What to do about pets and companion/service animals
  • Correct protocol for assistive animal violations
  • What you should include in a pet policy
  • Reasonable accommodation requests for assistive animal - what to do
  • How to handle unauthorized residents
  • How to find unauthorized occupants at your property
  • Ideas to handle parking violations at your property
  • What is the eviction procedure
  • Subleasing? Keep these points in mind
  • What to do with pet infractions
  • Facing parking violations—now what?
  • Dealing with damages found during inspections
  • Residents into drugs – smoking weed, now what?
  • How to handle noise complaints
  • How to deal with amenities violations
  • The right way of communication documentation
  • The right way of texting documentation.
  • Tools you need to handle fair housing violations

Overview of the webinar

This webinar covers many of the common issues facing property managers and property owners today. Paul will go over how to correctly document various tenant violations and strategies and techniques for documenting and solving resident violations.


This webinar incorporates many real world examples of all of these problems and helps provide solutions for you.

Who should attend?

Do you own a property, are planning to get one, are an agent, or are associated with the enforcement agencies? If yes, this webinar is exactly what you need.

  • Property Managers
  • Property owners
  • Maintenance Staff/Professional
  • Residents
  • Lenders
  • Realtors
  • Housing Authority Staff

Why should you attend?

Strategies and techniques for documenting and solving resident violations

Hoarding, harassment, unauthorized pets and tenant and such issues are a daily occurrence at most properties. But these can be dealt with easily only if you have the right tools and the much-needed knowledge. Don’t let any of these problems give you sleepless nights anymore. If you want to get some fresh ideas to deal with the issues and the residents involved, join expert speaker Paul Flogstad for this scintillating 60-minute webinar Best Practices: How to deal with Hoarding, Resident Harassment, Unauthorized Pets and Tenant, Drugs, Noise Complaints and other Management Issues. You will learn to not run afoul of fair housing issues when dealing with these situations.

Faculty - Mr.Paul Flogstad

Paul has been involved in the real estate industry for the past 38 years.He has been involved in sales, construction, project management, appraisal, mortgage consulting and brokerage, property management and property management consulting/training.
Through his consulting company, Property Management Solutions, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies.
He specializes in fair housing issues and has developed fair housing and outreach programs for governmental agencies as well as conducting seminars which are presented to property management companies, apartment associations and the general public. He also conducts research analysis for impediments to fair housing for grantees of federal CDBG funds. 
Most recently, he has been a consultant to the State of South Dakota. In this assignment he has developed a program that is one of the first of its kind in the nation. It involves being an Ombudsman for fair housing issues. In this role he takes calls from anyone who may have a fair housing or landlord tenant question. He attempts to resolve the issue before it has to go to HUD. This has been a successful program and he takes over 900 calls a year.
For over twenty years was involved in appraisal of residential, multi-family, farm and commercial properties throughout the Midwest. Most recently, he was a consultant for affordable, multi-housing properties in 22 different states. This involved properties in HUD, Rural Development, HOME and Tax Credit programs. He is a certified trainer for a national company which specializes in HUD and Tax Credit education.
He holds numerous professional property management designations.Paul has served on numerous boards and commissions that deal with real estate, property management and fair housing issues and is in demand as a speaker in the affordable housing industry.


Refund / Cancellation policy
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