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The Art of Resolving Conflict in the Workplace
Here are some of the areas we'll be covering in-depth during the webinar, offering you a chance to learn more about the causes of workplace conflict and how to mitigate them:
- How to see the warning signs of conflict at work
- When working together, how can we prevent conflicts?
- Handling Conflict at Work
- Common Sources of Conflict
- What are some typical examples of conflict in the workplace?
- Find out how to resolve workplace conflicts in advance by learning the tools at your disposal
- For what reasons do managers avoid resolving conflicts in the workplace?
- How can we create a mediation policy to settle conflicts among employees?
- When should managers offer advice on how to resolve an issue?
- Why it's so crucial to involve Human Resources Professionals
- Why it is crucial for managers to develop strategies for resolving conflicts in the workplace
Overview of the webinar
A growing number of businesses are becoming increasingly aware of the importance of addressing conflicts that arise in the workplace. Without proper training on how to properly address issues of this nature, managers are having a difficult time resolving them.
When a problem is allowed to continue unaddressed and the manager does nothing to resolve it, it can give the impression that the manager is incompetent to manage the staff. Too frequently, conflicts in the workplace are brushed off as being the result of personal concerns rather than behavioral issues. The atmosphere of the workplace can become demotivating if conflicts are allowed to fester for an extended period of time without being resolved.
Who should attend?
- Small Business Owners
- Leaders
- Managers
- Team Leaders
- Project Managers
- Department Heads
- Supervisors and anyone in Leadership roles
Why should you attend?
Conflicts involving employees of a company's workforce are not uncommon and can be challenging to avoid. However, if they are not addressed, they can reduce the efficiency of your team, bring about a decrease in morale, and even drive some of the most skilled members of your team to quit. If something like this happens, it is vital that you address these concerns as soon as possible. There has been a breakdown in the team's ability to work together. Even the most fundamental forms of cooperation might, at times, become impossible to maintain because they demand an excessive amount of work.
In addition, the most significant issues that leaders will face if conflicts are not handled include a drop in staff involvement, operations that are inefficient, lost productivity, poor quality, and a poor customer experience, as well as a decrease in earnings. In order to keep your team going, it is extremely necessary for this procedural concern to be discovered and rectified in the appropriate manner.
Here are some of the reasons why you should participate in this webinar:
- You will get the knowledge necessary to head off any issues in the workplace at an early stage before there are any indicators of low employee morale.
- You will get an understanding of how to respond appropriately to unforeseen actions that are creating tension in the workplace.
- You will get the knowledge necessary to become a more active listener and to ask the appropriate questions in order to get to the heart of the disagreement.
Faculty - Ms.Carolyn Riggins
Carolyn Riggins - Founder/Owners at CDR Consulting Services, Business and Management Consultant, Trainer, Speaker, Coach, Author. She has more than 35 years of encounter in the financial industry with First Florida Bank, Barnett Bank, Mercantile Bank and TD Bank. At TD Bank, Ms. Riggins was driving and growing her client’s base relationship by $71 million through indispensable commerce development, training her employees in customer service and repeatedly coaching on sales. Ms. Riggins represented in multiple capacity levels of management roles regarding the several banks in her career path. Under her leadership she was qualified to vocation as an Assistant Vice President Store Manager, Vice President Hub Manager and Vice President Retail Area Manager.
In these various leadership positions, Ms. Riggins was successful with managing lower-level employees to mid-level managers by leading, develop and training to achieve sales revenue growth, deposit growth, customer growth, lending growth and focusing on compliance. In addition, component of her portfolio was lending for businesses starting with initial interviewing process, reviewing financial documents, and closing loans.
As a consultant, she specializes and supply financial management expertise services equipping management through problematic issues. She works with many owners and leadership of companies to become aware of daily protocols to avoid any financial or management gaps. Also, she provides training on compliance matters and identifying financial gaps for startup companies up to $5 million companies in revenue sales. In addition, Miss Riggins uses her Bachelors of Applied Science degree in Management and Organizational Leadership from St. Petersburg College as well as her Business Consultant training from International Association of Professional Career College to assist numerous companies and non-profit companies to accomplish goals of improvement in all aspects of operating a company. Her final goal for CDR Consulting Services is to continue to prepare, educate and coach management continually by using her expertise daily to change, transform and impact companies to reach their goals.
Credits
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1.5] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.