Human Error Solutions: How We Reduced 60% Of Human Errors In Less Than A Year, A Case Study

  • 12
  • July 2023
  • 10:00 AM PDT | 01:00 PM EDT
Duration 90 Mins
Webinar ID IQW23D0412
Level Basic & Intermediate & Advanced

  • Background on Human Error Phenomena and Measurement
  • The importance of Human Error Prevention/reduction
  • Quantitative and qualitative information gathering
  • Facts about human error and training
  • The Challenge: Reduce Human Error
  • Methodology
  • Findings
  • Organizational Level Actions Taken
  • Specific Actions Taken
  • Final Results: 60% Reduction

Overview of the webinar

Pharmaceutical manufacturing sites continuously compete, even within the same company to maintain production volumes and avoid closures. To attain the status of high-performing organization manufacturing sites are implementing strategies and practices like operational excellence and performance reliability. To achieve this goal, innovative approaches to traditional processes need to take place. This webinar discusses how by redesigning the training function and by focusing on the expected result (human reliability) instead of the how (training), a reduction of more than 60% of human error events in pharmaceutical manufacturing facilities was achieved.

Who should attend?

  • Training managers and coordinators
  • Operations
  • Manufacturing
  • Plant Engineering
  • QA/QC staff
  • Process excellence/improvement professionals
  • Industrial/process engineers
  • Compliance officers
  • Regulatory/legislative affairs professionals
  • General/corporate counsel
  • Executive management

Why should you attend?

  • Understand human error: factors and causes
  • Understand the importance: of regulatory and business
  • Learn about human error measurement
  • Learn about approaches for measurement
  • Establish Key Performance Indicators
  • Identify what I can do to support human reliability

Faculty - Dr.Ginette Collazo

Ginette Collazo, Ph. D. is an Industrial-Organizational Psychologist with more than 20 years of experience specializing in Engineering Psychology and Human Reliability. These disciplines study the interaction between human behavior and productivity. She has held positions leading Training and Human Reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry.

In 2009, Dr. Collazo established Human Error Solutions (HES), a US-based boutique consulting firm. She has positioned herself as one of the few Human Error Reduction Experts worldwide. HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development, and effectiveness implemented and proven amongst different industries globally. Furthermore, this scientific method has been applied in critical quality situations and workplace accidents. A GMP expert also has a Keynote Speaker at significant events worldwide.

Ginette Collazo, Ph. D., is the author of several books, “Including Human Error: Root Cause Determination Model” and “Mission Matters: World Leading Entrepreneurs Reveal their Top Tips to Success.”

Also, she is the host of The Power of Why Podcast. A show about human behavior in the workplace and critical thinking.

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