Tales from the Construction Claims Crypt - Lessons Learned

On-Demand Schedule

Sat, July 20, 2024 - Sat, July 27, 2024


90  Mins


Basic & Intermediate & Advanced

Webinar ID


  • Claims arising from incomplete change order scope.
  • Claims caused by overly complex scheduling specifications.
  • Risks due to failure to perform operability reviews.
  • Claims caused by the lack of project constraints.
  • Impact damage claims due to late submittal reviews.
  • Claims arising from low bids.
  • Claims caused by “not to exceed” pricing on time and material changes.
  • And many more!

Overview of the webinar

Construction industry surveys indicate that one of the most common causes of claims and disputes is inadequate contract administration. The presentation uses a number of “war stories” to illustrate some pitfalls owners and contractors all too often fall into. The presentation is based on multiple real-life projects and discusses the claims that arose – the how and the why. The presentation describes the outcome of each claim and offers “lessons learned” from each claim situation – some for owners, others for contractors, and some for both.

Who should attend?

    • Contractors & subcontractors
    • Owners
    • Design professionals providing services during construction.
    • Construction managers
    • Attorneys

Why should you attend?

Construction claims and disputes occur on all projects. Often times these situations arise when owners or contractors fail to operate within the four corners of their contract.  Directives may be given by owners that are unenforceable under the contract.  Contractors do not always understand their obligations under the contract.  In either case, while the original event or directive was given in good faith, a construction claim is filed as a result.  And unresolved claims may well turn into legal disputes.  This webinar uses projects the presenter was personally involved in to illustrate how the claims arose and draws lessons learned from this experience that may help owners and contractors avoid some claims.

Faculty - Mr.James G. Zack

Jim is the Senior Advisor, Ankura Construction Forum™. The Forum strives to be the construction industry’s resource for thought leadership and best practices on avoidance and resolution of construction project disputes globally. Jim was eh founder and Executive Director of the Navigant Construction Forum™.  Formerly he was the Executive Director, Corporate Claims Management Group, Fluor Corporation, one of the world’s largest EPCM contractors. Mr. Zack was previously Vice President of PinnacleOne and the Executive Director of the PinnacleOne Institute and a Senior Construction Claims Consultant for CH2M HILL, Inc. Mr. Zack has, for 47 years, worked on both private and public projects throughout the U.S. and in 28 countries abroad. Mr. Zack is a Fellow of AACE International, the Royal Institution of Chartered Surveyors, and the Guild of Project Controls.  In the construction claims field, he is a recognized and published expert in mitigation, analysis and resolution or defense of construction claims and disputes.  Mr. Zack is a Certified Construction Manager (CCM), a Certified Forensic Claims Consultant (CFCC) and a Project Management Professional (PMP).  Mr. Zack is an internationally recognized author and speaker in the construction claims and disputes arena.


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