Policies, Process, and Procedures


60  Mins


Basic & Intermediate

Webinar ID


  • Definition of Policies, Processes, and Procedures 
  • Why are Policies, Processes, and Procedures required?
  • Create Policies, Processes, and Procedures
  • Research the Subject Matter and Audience for Policies, Processes, and Procedures
  • Create a Checklist and a Template for Policies, Processes, and Procedures
  • Writing the Policies, Processes, and Procedures
  • Characteristics  of Good Policies, Processes, and Procedures
  • Items to be included in Good Policies, Processes, and Procedures
  • Problems Associated with Policies, Processes, and Procedures

Overview of the webinar

The objective of the webinar is to present suggestions and hints to create Policies, Processes, and Procedures that can be applied to various fields and/or departments of organizations.

Many fields can benefit from learning how to create Policies, Processes, and Procedures. Among these fields are Human Resources, Training, and Healthcare. Subjects for discussion include the language and tone of the guiding principles and standards as well as differences between Policies, Processes and Procedures, and Work Instructions.

Policies, Processes, and Procedures form the framework of organizations. They define standards, set goals, and define the organizations to customers, clients and competitors. Policies, Processes and Procedures. They are the guiding principles for organizations and form the true nature of organizations. Policies, Processes, and Procedures are the most important rules for organizations.

Policies are high-level standards for the organization that set the tone for the organization. Policies define the guiding principles for the organization and may take the form of templates, documents, SOPs, and Work Instructions.

Procedures detail low-level processes. They describe the day-to-day operations in detail. At the lowest level Procedures are step-by-step instructions for members of the organization to follow. Procedures define the steps that members of the organization must take to follow the organizational policies. At the basic levels, both Policies and Procedures are documents created within the organization.  

Who should attend?

  • Biologists
  • Chemists,
  • Engineers,
  • IT personnel
  • Human Resource
  • Any highly technical, highly specialized personnel

Why should you attend?

Policies, Processes, and Procedures are integral to many organizations, e.g. pharmaceutical, engineering consultants, energy companies and so many others. They are also important to non-profit organizations, service organizations, and retail companies. All organizations require guiding principles and standards. For that reason, all organizations need experienced personnel who can create Policies, Processes, and Procedures.

Join the webinar to understand more about the fields that can benefit from the creation of Policies, Processes, and Procedures. Learn also about the fields to which they apply. Also learn why there is a need for Policies, Processes, and Procedures as well as the characteristics of Policies, Processes, and Procedures. In addition, there will be a discussion of problems associated with Policies, Processes, and Procedures as well as general items contained within these principles.

Faculty - Mr.Robert Peoples

After obtaining a B.S. and an M.S. in Chemistry from Tuskegee University, Robert Peoples joined the pharmaceutical industry as a Research Chemist with a concentration in analytical chemistry at Wyeth/Lederle. While at Wyeth/Lederle Robert was primarily responsible for the analysis of the Active Pharmaceutical Ingredient (API) in various drug delivery formulations, e.g. aerosols, capsules, creams, ointments and tablets. He joined Organon/Merck as a Research Chemist responsible for the development of stability-indicating methods of analysis using HPLC.

While at Organon/Merck, Robert transitioned into technical writing. As a Technical Writer, he was responsible for the creation of procedures for instrument qualification, test scripts, IQ/OQ/PQ protocols for sample handling, cleaning validation reports, method transfer reports, method validation reports, stability reports, Change Control and CAPAs. Later he joined Johnson and Johnson as a Technical Writer where he created stability strategies, protocols and reports as well as SOPs, developed training materials and competency profiles in addition to proofreading and improving written reports for other departments. He also edited policies and procedures, user guides, and job aids. 


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