Decoding Personality: Building Effective Workplace Relationships Through DiSC Styles

Duration 90 Mins
Level Intermediate
Webinar ID IQW21A0119

  • What is DISC vs. MBTI?
  • What is a personality assessment?
  • Know the STRENGTHS/CHALLENGES of your own personality style and how to adapt them
  • How to understand another person’s motivation and stressors style
  • How to communicate with the 4 personality types
  • Strategies to lead or motivate the 4 personality types

Overview of the webinar

Understanding the D.I.S.C. profile will help understand the four-different personality types and how their natural tendencies affect the way they process and deliver information. Understanding these tendencies can help you effectively adapt to how you approach the motivations, fears, and challenges of those whom you communicate.

Who should attend?

  • HR Professionals
  • Managers
  • Supervisors
  • Project managers
  • Sales professionals
  • Marketing professionals
  • Public relations professionals
  • Customer service representatives
  • An employee at all levels
  • Executives
  • Nonprofit leaders
  • Business owners/entrepreneurs

Why should you attend?

Improving the ability of team members to communicate effectively with one another can have a significant, positive impact on productivity and the bottom line.

Did you know that :

  • 70% of small to mid-size businesses claim communication is their primary problem. A business with 100 employees spends an average downtime of 17 hours a week clarifying communications. This translates into an annual cost of $528,443.00
  • Miscommunication can cost an organization 25% to 40% of its annual budget more than 80% of projects are late, over budget, short of expectations, or simply undelivered because of poor communication at the outset
  • Misunderstood personalities lead to many employee issues related to conflicts, poor performance, and lack of job satisfaction.
  • Correct communication does matter. Understanding the different ways people perceive information will help you craft the right message for improved outcomes


Faculty - Mr.Randall A. Olson

Randall Olson is a founding partner of MTI Business Solutions, where he works as a professional trainer and consultant specializing in management, leadership, communication, sales, and team development training and consulting services, as well as personality assessments and pre-employment assessments.

Randall has more than 25 years of experience in adult, corporate and continuing education. His background encompasses all aspects of training, including design, development, and delivery. He has an in-depth knowledge of personality profiling in regards to employee, management, leadership, productive conflict, and sales interactions. Among other certifications, he is an Everything DiSC Certified Trainer, Five Behaviors of a Cohesive Team Accredited Facilitator, and PXT Select Certified Professional.  

Olson is a veteran of the United States Air Force. He is a member of the Alabama Restaurant Association, and the Baldwin County Society for Human Resource Management (SHRM).


ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1.5] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit

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