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Validity : 25th Apr'25 to 05th May'25
California Unfair Claims Settlement Practices
Learning Objectives:
At the end of the webinar, the participant will:
- Understand the specific Unfair Claims Settlement Practices under California Law.
- Understand the regulations governing Unfair Claims Settlement Practices created by the California Department of Insurance.
- Understand the time limitations for each stage of a claim.
- Understand the notification requirements when a claim cannot be paid within the time frame mandated by the State of California.
- Know when to notify a claimant when the statute of limitations is approaching on any lawsuit related to the underlying claims.
- Know best practices to avoid violating California's rules and regulations regarding Unfair Claims Settlement Practices.
Areas Covered in the Webinar:
- Unfair Claims Settlement Practices listed in the California Insurance Code
- California Department of Insurance regulations related to Unfair Claims Settlement Practices
- Training requirements
- Timelines for claims processing
- Specific requirements for auto claims
- Specific requirements for first party property claims
- Additional standards for surety claims
- Additional requirements for life and disability claims
- How sanctions are determined
Overview of the webinar
This training program will offer attendees an in-depth understanding of specific Unfair Claims Settlement Practices under California Law. It will further offer them an understanding of the regulations governing Unfair Claims Settlement Practices created by the California Department of Insurance.
Who should attend?
This webinar will provide valuable assistance to:
- Insurance claims professionals who require annual training on the subject.
- Brokerage professionals who monitor claims on behalf of their insureds.
- Attorneys and paralegals who work with litigation on the subject.
- Risk management professionals in entities that are subject to frequent claims.
- Insurance Producers
- Insurance Agents
- Insurance Brokers
Why should you attend?
The California Insurance Code had defined 16 specific actions that are construed to be Unfair Claims Settlement Practices. In addition, the California Department of Insurance has propounded regulations to further define what is an Unfair Claims Settlement Practice, and requires that entities that hire adjusters annually certify that they have trained them on Unfair Claims Settlement Practices regulations. Individuals who adjust claims independently must also certify that they understand the regulations.
In either case, this certification is due on September 1. This webinar will provide both an overview of the Unfair Claims Settlement Practices laws and regulations, and also provide suggestions on how to avoid breaching them.
Faculty - Mr.Marc Jorge Estrella
Marc Jorge Estrella is an insurance professional with extensive interdisciplinary experience in the property and casualty insurance industry. Besides writing and speaking on insurance topics, he has worked in the information technology, claims, policyholder advocacy, operations and marketing areas in both carrier and producer settings. In addition to holding a Master of Science in Insurance Management from Boston University, he holds both the Chartered Property Casualty Underwriter and Certified Insurance Data Manager Professional designations. He received his Bachelor of Arts in Economics and Business Administration from Trinity University and currently resides in San Francisco, California.