FAIR HOUSING FOR MAINTENANCE STAFF

On-Demand Schedule Fri, September 20, 2019 - Fri, September 27, 2019
Duration 75 Mins
Level Basic & Intermediate
Webinar ID IQW19I0910

This information-packed webinar will cover:

  • What are the best practices for maintenance staff?
  • How often is training needed?
  • What is a reasonable modification?
  • How do I safely interact with residents at my property?
  • Assistive animals
  • Steering
  • Sexual harassment

Overview of the webinar

Learn How to Train Your Maintenance Staff to Avoid Fair Housing Violations 

HUD requires that all maintenance employees receive training in fair housing. Over 60 percent of fair housing violations reported to HUD come from some sort of maintenance issue. Maintenance staff have the most interaction with residents and thereby have the most potential for fair housing violations. It is imperative that your staff have the latest fair housing information in order to avoid a complaint.

Join expert speaker Paul Flogstad in this webinar Fair Housing For Maintenance Staff to train your employees and reduce your liability. Maintenance staff typically have many questions on proper procedures relative to fair housing. This session will answer the most common concerns and provide answers and tips on how to handle many situations. We will explore common scenarios and what the proper response should be.

Who should attend?

Do you own a property, are planning to get one, are an agent, or are associated with the enforcement agencies? If yes, this webinar is exactly what you need.

  • Property Managers
  • Property owners
  • Maintenance Staff
  • Leasing consultants
  • Office Staff

Why should you attend?

After attending this webinar, you’ll be able to understand:

  • What are the protected classes?
  • What are the costs related to a fair housing violation?
  • What is fair housing?
  • What are reasonable accommodations?
  • Learn all aspects of fair housing for maintenance personnel as well as numerous tips on proper procedures
  • How to keep maintenance staff in compliance with HUD laws on fair housing

Faculty - Mr. Paul Flogstad

Paul has been involved in the real estate industry for the past 38 years.He has been involved in sales, construction, project management, appraisal, mortgage consulting and brokerage, property management and property management consulting/training.
Through his consulting company, Property Management Solutions, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies.
He specializes in fair housing issues and has developed fair housing and outreach programs for governmental agencies as well as conducting seminars which are presented to property management companies, apartment associations and the general public. He also conducts research analysis for impediments to fair housing for grantees of federal CDBG funds. 
Most recently, he has been a consultant to the State of South Dakota. In this assignment he has developed a program that is one of the first of its kind in the nation. It involves being an Ombudsman for fair housing issues. In this role he takes calls from anyone who may have a fair housing or landlord tenant question. He attempts to resolve the issue before it has to go to HUD. This has been a successful program and he takes over 900 calls a year.
For over twenty years was involved in appraisal of residential, multi-family, farm and commercial properties throughout the Midwest. Most recently, he was a consultant for affordable, multi-housing properties in 22 different states. This involved properties in HUD, Rural Development, HOME and Tax Credit programs. He is a certified trainer for a national company which specializes in HUD and Tax Credit education.
He holds numerous professional property management designations and currently holds the prestigious RHM designation from the National Center for Housing Management.
Paul has served on numerous boards and commissions that deal with real estate, property management and fair housing issues and is in demand as a speaker in the affordable housing industry.

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