This webinar will initially focus on management best practices to avoid having grievances filed. The focus will then change to the steps to take if a grievance is filed. Emphasis will be placed on  the proper way to receive the grievance, how to investigate the facts surrounding the grievance, a review of  the relevant collective bargaining agreement language, the development of a proper response to the grievance and submission of the response to the appropriate union official.  We will then focus on the arbitration process. We will review the various ways in which arbitration can be implemented by requesting a panel from the Federal Mediation and Conciliation Service (FMCS) or the American Arbitration Association (AAA) or by selecting from a list of contractually acceptable arbitrators. We will discuss researching arbitrators’ backgrounds and the method for selection. Finally, we will review preparation for a mock arbitration to include proper exhibits, documentation and oral testimony to be presented to an arbitrator, followed by available options following receipt of the arbitrator’s decision.

While grievances and arbitration typically occur in an unionized environment, it has become increasingly common for employers to require employees to enter into arbitration agreements waiving their right to seek redress in the courts or before certain federal or state agencies. Moreover, it is important for management to understand and implement management practices to minimize instances of grievances or complaints that could lead to arbitration.  Nevertheless, despite management’s best efforts, grievances or complaints are bound to occur. Therefore, it is important for business leaders to understand a grievance or complaint process, how to handle a grievance or complaint should one be filed, and finally, how to prepare for and understand the arbitration process. This webinar will provide guidance designed to achieve the best possible resolution of a grievance and/or the best result if arbitration is invoked.