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Validity : 19th Jan'26 to 29th Jan'26
Managing Difficult Employee Conversations
- Define speaking assertively.
- What makes difficult conversations “difficult” for you.
- Emotions, Attitudes and Mindsets before during and after holding difficult conversations.
- Manage body language.
- Ask the right questions at the right time.
- Recognize words and their impact during a difficult conversation.
- Have a strategy and structure to establish the purpose of a difficult conversation in order to find common ground.
- Stay in control of the conversation throughout.
- Suspend judgements for better understanding.
- Understand intent and focus of the conversation for successful win win outcomes.
- Learn about active listening.
- Paraphrase and clarify what was heard.
Overview of the webinar
The ability to handle crucial and difficult conversations effectively, where one is required to be mindful of one’s thoughts, emotions, impulses, words, voice, and facial expressions is crucial for Managers and Leaders. The lack of attention to one’s communication during important conversations can turn out to be a costly mistake.
Who should attend?
This course is suitable for anyone who is facing a difficult conversation and would like to develop the knowledge and skills to tackle it confidently and effectively.
Why should you attend?
Communication can become a challenge and an emotionally charged event during performance evaluations, in times of crisis, change in the direction of the project, etc.
Empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome.
Faculty - Ms.Audrey Halpern
Audrey Halpern has a gift for engaging training participants and simplifying complex concepts. For more than two decades, she has created and delivered communication skills courses, sales training programs, customer service workshops, and other employee development initiatives.
Her philosophy centers on two questions: How can I improve things around me, and how can I assist people in becoming more self-aware?
She works with both global and US-based clients to retool and re-skill employees at all levels.