Problem Solving – CAPA (Corrective/Preventative Action)

Duration 90 Mins
Level Basic & Intermediate
Webinar ID IQW19B0271

  • What is an 8-D?  a 7 Step?  a 5 Why?
  • How do you form a Problem Solving Team?
  • What are the four steps in solving a problem?
  • What caused the problem – and how can it be prevented?
  • What is CAPA and why is that important to me?

Overview of the webinar

A fundamental part of every manager's role is finding ways to solve Problems. Being a confident problem solver is important to your success. If you have a good process to use when approaching a problem you can solve problems quickly and effectively. Without one, your solutions may be ineffective, or you'll get stuck and do nothing, with sometimes painful consequences. Which CAPA System will work best for you?

Who should attend?

  • Quality Manager   
  • Quality Engineer   
  • Quality Auditor   
  • Supplier Auditor
  • Purchasing Manager   
  • Production Manager  

Why should you attend?

  • Do you find yourself responding to, and CORRECT the same problem, over and over?
  • Would you like to PREVENT problems from happening the first time?
  • Do your customers require you to respond to issues that affect their business (quality, delivery, other)?
  • Would you like to prevent these issues from (re)occurring?

Learn the Corrective Action/Preventative Action (CAPA) System which works best for you.

Faculty - Mr.Kenneth Zabel

Kenneth Zabel has over twenty-five years’ experience working with Problem Solving and Corrective/Preventative Actions (CAPA). He has worked for three global Certification Bodies – NSF International, Intertek (ETL Semko) and CSA International and been a contract auditor for two others – SAI Global and UL-STR (a Division of Underwriters’ Laboratories).  Mr. Zabel has also worked in quality management positions with five automotive and heavy equipment suppliers and one medical device manufacturer, working with their CAPA Systems and reviewing/monitoring CAPA from their suppliers. For the past five years he has conducted educational seminars and been a Quality and Sustainability Auditor of manufacturers and suppliers across North America and Asia.


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