Ms. Donna Olheiser

Processing ACH payments from the Federal Government can be challenging! This session will outline details on when account holders are deceased and what your responsibilities are to the Federal Government if they are receiving benefit paymen ...

Have you struggled with the question – “When do I use a Stop Pay form and when do I need a Written Statement of Unauthorized Debit (WSUD)?” This is YOUR session! The trainer in this session will provide examples of when to use which form an ...

Recently approved amendments to the NACHA Operating Rules are expanding Same Day ACH by adding an additional window in which Same Day ACH (SDA) Entries can be transmitted, so what does this mean for the ACH network and the participants?  Th ...

To remain in compliance with the Rules, participants in the ACH network need to ensure they are up-to-date on recent changes and newly approved amendments to the Rules.  This session will cover all the newly approved details and how these ...

This session identifies the general responsibilities of the Receiving Depository Financial Institution (RDFI) such as, the role they play in the ACH network, accepting all types of Entries, funds availability and right to Return. The sessi ...

This 90-minute session will discuss details about how processing federal government payments differ from the NACHA Operating Rules. You will learn what the green book is and how this valuable on-line tool will help you with processing DNE’s ...

Customer service, frontline and operations staff struggle each day with the question - "What does my account holder want me to do…Stop this payment, return it, they revoked it, -- what are my next steps?" This training program will help fin ...

The NACHA Operating Rules and Guidelines require that all participating depository financial institutions, third-party senders and third-party service providers that provide ACH services conduct an annual ACH audit to be performed by Decemb ...

During this webinar discussion on the newly adopted amendments to the NACHA Operating Rules surrounding Same Day ACH (SDA). These amendments will impact all participants in the network, particularly the adding of a third processing window f ...

Processing ACH payments from the Federal Government can be challenging! This session will outline details on when account holders are deceased and what your responsibilities are to the Federal Government if they are receiving benefit paymen ...