Ms. Marcia Zidle

In today’s workplace, it isn’t enough for your managers, supervisors and professional staff to be smart; what’s required is to have emotional intelligence (EQ) - the ability to manage effectively emotions and behavior; navigate the social c ...

Time is Money. There are a variety of direct costs to the organization associated with poorly managed conflict, including, in the worst cases, the loss of customers and good employees. One that is visible to everyone is the time taken to su ...

High performing teams are the backbones of successful, sustainable organizations. How well teams work together, communicate and resolve conflict can drive the success – or failure – of your company. Great teams are energizing and productiv ...

The best way to find out what your employees want and how to retain them is to ask them. Ask questions to gauge how you’re meeting your employees’ expectations. Not just “How’s it going?”, but specific questions to get specific answers. Exp ...

Managers who coach their people become known as good managers to work for, developers of talent, and achievers of business results. They also become better leaders in the process.”  -Jack Welch, Former CEO General Electric Are your people ...

“The future belongs to individuals and companies who embrace the entrepreneurial spirit, whether that is inside or outside a company. The fundamental question is what is going to have people get motivated and inspired to make their highest ...

New managers matter. They’re on the front lines with your workforce, your customers and your markets. They have tremendous potential. And, some of them, will become your organization’s future leaders. However, most organizations promote pro ...

You’ve made your decision about whom to hire. You’ve gotten them excited about their new job. You’re excited about what they can bring to your team. Now what? If you’re like most good organizations, you’re doing something more. The Aberdeen ...

Get on a Southwest flight to anywhere, buy shoes from Zappos.com, pants from Nordstrom, groceries from Whole Foods, anything from Costco, a Starbucks espresso, or a Double-Double from In N' Out, and you'll get a taste of these brands’ vibra ...

Most people forget they really have two jobs. The first is to do what they get paid to do and do it well. The second is to do what’s necessary to ensure their long-term professional or leadership success. Let's admit it - most of us are on ...