Based on the book Reality, Perception, and Your Workplace Culture, the session looks at the two views of the world existing in all organizations. On one hand, we see the problems but don’t give them too much credence. On the other hand, we have those within the organization who not only see the problems but feel the impact of the problem on both the organization and your customers. The webinar looks at the final step which is to create a new normal in your corporate culture that sees and feels the problems and makes the required changes.
It is common human nature to see the world not as it is but as we see it.
This webinar looks at the dangers to the organization and your customers but looking at the world in this way.
The webinar outlines the nature of both views and how to move to a view of the business from the point of view of the customer.
Daniel T. Bloom is a well-respected author, speaker and HR strategist, who during his career has worked as a contingency executive recruiter, member of the internal HR staff of a Fortune 1000 corporation, and a Corporate Relocation Director for several real estate firms. He is an active participant within the HR social Media scene maintaining blogs on Dbaiconsulting.com, Human Capital League; Recruiting Blogs, Brandergy and Toolbox for HR. He has also written over 40 articles, which have appeared on line and in print; along with four books (Just Get Me There- 2005 and Achieving HR Excellence through Six Sigma -2013, Field Guide to Achieving HR Excellence through Six Sigma - 2016, The Exceptional Educational System: Using Six Sigma to Transform Schools - 2017).
He is a member of the Suncoast HR Management Association; Worldwide ERC; and the American Society for Quality. He is also a member of the Six Sigma Black Belt Review Board at St. Petersburg College. Dan earned a Bachelor of Arts in Education from Parsons College and his Six Sigma Black Belt training from the Engineering and Technology Program at St. Petersburg College. He holds certifications as a Senior Professional in Human Resources, and as a Six Sigma Black Belt.
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
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