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Having Uncomfortable and Awkward Conversations – for HR Professionals
- Staying professional, calm, and respectful during your uncomfortable and awkward conversation
- Mitigating explosive conversations; what you need to know
- Want to ensure your feedback is implemented after the conversation? We will share how to give both positive and negative feedback to ensure results
- What to say, how to say it, when to say it, all the while being in complete control of your emotions
- How to frame your conversation so that everyone can maintain their pride and dignity
Overview of the webinar
Having difficult and awkward conversations are difficult and awkward for everyone. They can be embarrassing, hurtful, and even relationship ending if not done properly. But they don’t have to be.
The ability to handle difficult and awkward conversations is a skill that can be learned and improved.
As an HR Professional, it is your job to often lead this uncomfortable and awkward conversations. People turn to you to help them when they need to lead them. And now, you’ll know how!
This session with Rhonda will show you how. You’ll be given an easy, and fun, framework to keep you ON THE RIGHT TRACK with those conversations that start with “We Need to Talk”.
Who should attend?
- HR Professionals Any Title
Why should you attend?
Are you an HR Professional? Is one of your least favorite parts of your job to have those uncomfortable and awkward conversations? We know you are the first line of defense (and complaint) in a company. All issues, problems, and personality clashes end up on your front door, and you are expected to deal with them.
Do you dread having those conversations? How do you tell an employee that another employee has been complaining about them? How about uncomfortable conversations about compliance? Or unacceptable work practices. I’ll bet they don’t get easier with time either when you dread them.
HR Professionals have the unenviable job of having difficult conversations. It won’t be easy. It won’t be fun. It needs to be done. Learn to have them easily and professionally by following this easy formula.
Faculty - Ms.Rhonda Scharf
Rhonda is an author, speaker, trainer, and grandmother. She has earned her Certified Speaking Professional, is a member of the Canadian Speaking Hall of Fame, and is one of only 35 speakers worldwide who have earned their Global Speaking Fellow (meaning she truly has an international business), and been awarded the Spirit of CAPS (Canadian Association of Professional Speakers) award. She was the first speaker in the entire world to earn all four awards. Her peers consider Rhonda a leader in the speaking industry! Her natural warmth and sincerity are balanced by a healthy sense of the absurd, a combination that is useful in any situation.
Credits
HR (General) recertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org
ComplianceIQ is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for [1] PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.