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Top 10 Tips for New Hospital Case Managers
- Case management models and roles
- Key steps for effective orientation
- Understand your role
- Know your team
- Ensure you know the rules and regulations
- Know where to escalate challenges
- Understand your outcomes
- Know your payers and their expectations
- Comprehend how your hospital is paid
- Identify resources for challenging patients
- Working with the next level of care
- Developing a sense of urgency
- Where to go from here: moving from novice to experience in the hospital case management role
Overview of the webinar
Turnover in hospital case management departments is a substantial challenge for the department leader. Providing a complete orientation, testing competency and setting a plan for retaining new case manages is tough.As a result, new RN case managers and/or social work case managers are left with inadequate preparation to provide best practice case management at the bedside. This webinar will provide both leaders and new case managers (within the first year) 10 tips that will set them in place to become the expert case managers of the future. These tips may have been missed in an orientation where the new staff member shadows experienced staff members but does not receive an organized and comprehensive orientation with assurance of competency at the end of the orientation period.
Who should attend?
- Directors of Case Management
- RN Case Managers
- Social Work Case Managers
- Directors of Social Work
Why should you attend?
New hospital case managers, whether they are RN case managers or social work case manager have challenges in getting a complete orientation that will allow them to become best-practice case managers in the future. Most hospitals do not have an organized orientation plan and do the best they can by allowing new staff to shadow experienced staff. This session will give you 10 key strategies as you are either in orientation, recently completing orientation or perhaps, never having a true orientation.
Faculty - Ms.Beverly Cunningham
Beverly Cunningham is a founding partner of Case Management Concepts, LLC. She has a 25-year deep working knowledge of case management with specific expertise in denials management, patient flow and the role of the Case Manager and Social Worker in the Case Management process. She has served as a Commissioner on the Commission for Case Management Certification and is a fellow with the Advisory Board.
Bev is also former Vice President Resource Management at Medical City Dallas Hospital where she had responsibility for Case Management, Health Information Management, Patient Access, Physician Integration and Solid Organ Transplant. As a Clinical Assistant Professor for the Master of Nursing Program at the University of Oklahoma, she coached students in their clinical practicums.
Bev is a well-known speaker in the Case Management field. Her publications include a chapter CMSA's Core Curriculum for Case Management Certification and most recently, co-author of the book, Core Skills for Hospital Case Management.
Bev has a BSN from Pittsburg State University, Pittsburg, Kansas and a Master of Science, Nursing Major, from the University of Oklahoma. She is certified in case management (ACM) by the American Case Management Association.