How to Communicate With Overly Sensitive Employees

Duration 60 Mins
Level Basic & Advanced
Webinar ID IQW19A0145

Understanding Emotions

  • How to read emotional cues and signals
  • How to demonstrate empathy and transform problems
  • How to anticipate and handle responses to change

Speaking Responsively

  • Word management - How to choose the right words when dealing with sensitive employees
  • Tone management - How to prevent using the wrong tone when communicating with employees
  • Managing body language - how to speak more with words than body language

Listening Actively and Effectively

  • Listen to what words don't say - how to identify nonverbal communication
  • Reading between the lines - how to achieve clarity
  • Tune in and stay tuned - how to be fully attentive

Overview of the webinar

Management today must learn to deal effectively with people from a diverse background, including those whose experiences have left them 'overly-sensitive' to criticism. Being careful not to scare these people, while at the same time knowing the necessity to offer needed constructive criticism, is difficult. During this topic we offer suggestions for how managers can find the balance and communicate effectively with people who are reacting personally. This information is appropriate for all levels of leadership and management in an organization of any size.

Who should attend?

  • HR professionals
  • Talent development professionals
  • Managers
  • Leaders
  • Executives
  • Business owners

Why should you attend?

Learn how to effectively communicate with colleagues who take criticism personally. In this webinar, you will learn about ways to read emotional cues and signals and how to demonstrate empathy and transform problems. This webinar also discusses how to anticipate and handle responses to change.

Faculty - Ms. ArLyne Diamond, Ph.D.

Dr. ArLyne Diamond transforms individuals, groups, and organizations. She has a broad experience including business, education, psychology, marketing, management, economics, and law to enable her to hold a multi-faceted view to quickly cleave to the essence of a problem, and offer her clients creative and practical solutions. ArLyne has been described as warm and friendly with an articulate and comfortable presentation style. She works at every level from Board of Directors and upper management to support staff - professional practices, businesses, non-profits, associations, government agencies, as well as professional and career development for individuals. A prolific writer, she has published hundreds of articles and four books. She also publishes a monthly newsletter, is a guest writer for magazines and newspapers, and has hosted several online courses through illumeo Academy.

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