Best Practice Roles and Functions for Hospital Case Managers and Social Workers

Product Id IQW15C6505
Speaker Toni G. Cesta
Level Basic
Duration 60 Mins
  • Description
  • Why should you attend
  • Areas covered
  • Who will benefit
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  • All-Access Pass

The role of the social worker in the acute care and community-based settings is a unique role that should not be confused with that of the RN case manager.  This program will review the best practice roles and functions of the social worker and the RN case manager in order to differentiate the similarities and differences between the two roles.  Included will be a review of the standards of practice for case management as well as the unique elements of the social worker’s role in psychosocial assessment, planning and intervention both in the hospital as well as in the community.  Referral criteria for referral of a patient to the social worker (high risk screen) will be discussed. Strategies for integration of the roles of the social worker and the RN case manager will provide a framework for ensuring that the two positions are different yet complimentary.  The role of the social worker in community-based case management programs will also be reviewed as well as how to identify the best ways to optimize the roles in the community where there are large numbers of patients that may require case management services.


RN case managers and social workers have always had to work closely together in order to achieve positive outomes for their patients.  However, the roles have sometimes become unclear as to which professional performs which elements of the case management roles and functions. This webinar will review the differences and similarities between the roles of the social worker and the nurse case manager in both the acute care and community-based settings. It will explore how best practice models help to clearly differentiate the complimentary skill sets of both disciplines.  The program will also explore how social workers can optimize their time by working at the “top of their license” in case managing the most psychosocially complex patients and families. 

Whether you are an RN case manager or a social worker you will want to pariticpate in this webinar in order to gain the skills necessary to improve your case management team’s work flow and outcomes in order to meet the needs of an ever increasingly complex patient population!


  • Standards of practice for case management
  • Contemporary case management roles in the acute care setting
  • Patient flow
  • Utilization and resource management
  • Denial management
  • Variance tracking
  • Discharge planning
  • Quality management
  • Psychosocial assessment and interventions
  • Social work expertise
  • Social work integration
  • Community case management
  • Decision support
  • Clinical information systems
  • Risk assessment
  • The FAST Approach to Community Case Management


  • RN Case Manager
  • Social Worker
  • Case Management Director and Manager
  • Discharge Planning Director and Manager
  • Physician Advisor
  • Vice President of Case Management
  • Patient Care Services Professional
  • Quality Director and Manager
  • Social Worker and Social Service Director
  • Utilization Management Director and Manager

Acute Care Hospitals

Health Systems

Toni G. Cesta, Ph.D., RN, FAAN is Partner and Health Care Consultant in Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing and evaluating acute care and community case management models, with an eye on structure, process and outcome measures for nurse case managers and social workers. 
The author of nine books, and a frequently sought after speaker, lecturer and consultant, Dr. Cesta is considered one of the primary thought leaders in the field of case management. Among her books are included the “The Case Managers Survival Guide” and “Core Skills for Hospital Case Managers”.
Dr. Cesta writes a monthly column called “Case Management Insider” in the Hospital Case Management newsletter in which she shares insights and information on current issues and trends in case management.  She is a past commissioner for the Commission for Case Management Certification. She has held positions as Senior Vice President, Corporate Vice President, Director of Case Management and professor of case management. 


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