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Care of the GLBTQ Patient and Their Families: Policies, Procedures, Practices & Laws
- Review of relevant laws, regulations and standards required for health equity and patient-centered care of GLBT patients
- How to create strategic GLBT initiatives to minimize liability based on civil rights laws and the ACA
- Identify key policy, procedure and practice issues related to GLBT patients and their families to incorporate into already existing policies, procedures and practices
- Discuss opportunities to collect GLBT – relevant data and information during the healthcare encounter
- Identify or revise strategic community outreach efforts to the GLBT population
- Recognize a variety of resources for GLBT patients, health professionals and healthcare organizations
Overview of the webinar
Whether your employer is a clinic, a hospital, home health or long term care; whether you are an MD, RN, an occupational therapist, a receptionist or in the C-Suite, approximately 5% - 10% of your patients may be gay, lesbian or bisexual. Additional patients may be transgender, intersex or questioning their gender identity or sexual orientation. The healthcare needs of Gay, Lesbian, Bisexual, Transgender (GLBT) patients may appear to be the same as other patients’, but institutionalized heterosexism in healthcare is a real barrier to quality care.
Healthcare providers acknowledge they are serving more GLBT patients and that they want to provide quality GLBT care, but aren’t sure how to best create and implement the policies, procedures and practices to ensure best patient outcomes. GLBT patients face a multitude of barriers to equitable care such as: refusals of care, delayed or substandard care, mistreatment, inequitable policies and practices, end-of-life issues and limits on visitation. The challenges begin from the beginning of the health professionals’ relationship with their GLBT patient—starting from asking them to identify if they are male or female, married or single, on their intake form.
The first lawsuit has been filed under the Affordable Care Act in which a transgender male was treated abusively in the ER. The financial incentive for healthcare organizations is to create and implement a comprehensive care plan for all GLBTQ patients and to establish a community outreach program for GLBTQ community members. By creating a strategy to care of GLBTQ patients, the organization is not only ensuring quality patient care but diminishing the likelihood of a lawsuit.
There is also confusion as to what the acronym – GLBTQ (Gay, Lesbian, Bisexual, Transgender, and Queer) represents – this webinar by expert speaker Dr. Susan Strauss, RN, Ed.D, will help you get answers to all these questions and will also help you create strategies ensuring quality care of GLBTQ patients.
Who should attend?
- Chief Medical Officer
- Chief Nursing Officer
- VP of Nursing
- Admissions Department
- MDs, RNs
- Therapists - PT, OT, Quality Improvement Director
- Compliance Director
- CEO
- CFO
- Information Systems Manager
- HIPAA Officer
- Compliance Officer
- Chief Information Officer
- Health Information Manager
- Healthcare Counsel/Lawyer
- Office Manager
- Contracts Manager
- Practice Manager
- MDs and Other Medical Professionals
- HR Personnel & Managers Working in Health Care Industry
Why should you attend?
- Joint Commission’s checklist for provision of care and service for GLBTQ patients and families
- Checklist for engaging patents, families and community members in meeting the needs of the GLBTQ community
- The checklist for data collection
- Recommended list of resources for health professionals
- In-depth discussion of laws and regulations healthcare organizations must adhere to
Faculty - Dr.Susan Strauss
Dr. Susan Strauss is a national and international speaker, trainer and consultant. Her specialty areas include management/leadership development, organization development, communication, and harassment and bullying. She trains and consults with business, education, healthcare, law, and government organizations from both the public and private sector. She has been an adjunct professor at several universities. Susan has held positions in training, organization development, and management, which enable her to use her multitude of real life experiences to draw on in her training sessions and organization development consulting. She has presented to thousands of people during her career and to a variety of audiences and receives outstanding evaluations.
Dr. Strauss has authored over 30 book chapters, books, and articles in professional journals. She has been featured on 20/20, CBS Evening News, and other television and radio programs as well as interviewed for newspaper and journal articles such as the Times of London, Lawyers Weekly, and Harvard Education Newsletter.
Susan has presented at international conferences in Botswana, Egypt, Thailand, Israel, Bali, Beirut and the U.S. She has consulted with professionals from other countries such as England, Australia, Canada, Beirut and St. Martin. She has her doctorate in organizational leadership, is a registered nurse with a bachelor’s degree in psychology and human services, a master’s degree in community health, and professional certificate in training and development.