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Writing Followable Procedures: Avoid Procedure Related Deviations
- Content
- The reason of procedures
-Regulatory compliance background
-Universal purpose of procedures
- The Human perspective
-Human Error as a root cause
-The thinking and reading process
-Common mistakes and causes
- How to create and maintain a procedure
-Goals of a procedure
-Good Procedure Writing practices (Terminology, Formats, layouts, mixed cases, steps content, common words, references, branching, conditional steps, the use of Precautions, Warnings and Cautions)
-Procedure styles
-Use of electronic information networks for procedure access
Overview of the webinar
Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented. Human errors start at the design stage. Procedures play a vital role in human reliability. Nevertheless, it is really important to understand human behavior and the psychology of error as well as understand exactly where the instructions weaknesses are, so procedures can be human engineered, improved and/or fixed.
Who should attend?
- QA/QC Directors and Managers
- Process Improvement/Excellence Professionals
- Training Directors and Managers
- Plant Engineering
- Compliance Officers
- Regulatory Professionals
- Executive Management
- Manufacturing Operations Directors
- Human Factors Professionals
Why should you attend?
This webinar offers practical approaches to address writing rules to reduce the likelihood of procedures.
Faculty - Dr.Ginette Collazo
Ginette Collazo, Ph. D. is an Industrial-Organizational Psychologist with more than 20 years of experience specializing in Engineering Psychology and Human Reliability. These disciplines study the interaction between human behavior and productivity. She has held positions leading Training and Human Reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry.
In 2009, Dr. Collazo established Human Error Solutions (HES), a US-based boutique consulting firm. She has positioned herself as one of the few Human Error Reduction Experts worldwide. HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development, and effectiveness implemented and proven amongst different industries globally. Furthermore, this scientific method has been applied in critical quality situations and workplace accidents. A GMP expert also has a Keynote Speaker at significant events worldwide.
Ginette Collazo, Ph. D., is the author of several books, “Including Human Error: Root Cause Determination Model” and “Mission Matters: World Leading Entrepreneurs Reveal their Top Tips to Success.”
Also, she is the host of The Power of Why Podcast. A show about human behavior in the workplace and critical thinking.