Conflict Management: 20 Years of Trees

Duration 60 Mins
Level Basic & Intermediate
Webinar ID IQW15C8386

Join this session to learn how to: 
  • Respond immediately and constructively
  • Effectively analyze a conversation
  • Say goodbye to harmful behaviors
  • Keep your balance in a high-stress situation
  • Preserve the relationship when you disagree 
  • Decide if you want to talk about the issue
  • Speak powerfully for yourself  
  • Take the lead
  • Abandon blame
  • Deal with the emotion

Overview of the webinar

Participants will learn step by step how to approach and analyze a difficult conversation then proceed to learn the structure of how to respond successfully. This seminar is useful for anyone who wants to improve interpersonal and small group communication skills. Yes, we will learn what to say and how to say it.

Who should attend?

  • CEO
  • Vice President
  • Executive Director
  • Managing Director
  • Area Supervisor
  • HR Manager
  • Managers
  • Leaders
  • Supervisors

Why should you attend?

The success of your communication will determine the success in every other part of your life. Learning to manage conflict will make you a stand-out among your team and equip you to tackle a difficult work relationship with confidence. Whether simply heading off potential conflict or navigating through an existing conflict, communicating with sincerity and confidence will add to your personal and professional credibility.

Faculty - Ms. Amanda Box

The success of your communication determines your success in every other aspect of your life.  That philosophy is the foundation for Amanda Box while teaching and facilitating the fundamentals of communication. Her 20+ year career has been spent in a dual role of teaching on the college level and consulting with business and industry. 
Box uses an interactive and dynamic presentation style to teach specific communication skills to diverse groups. With improved interpersonal, presentation and writing skills, professionals can spend time doing their best work rather than getting bogged down in the frustrations of flawed communication. Box connects with people on every level including business leaders, government agencies, medical professionals, industry leaders, sports teams, university development teams and many more. 
Specialty topics include: communication through change, presentation skills, conflict management, advanced business writing and grammar, customer service, gender difference, small group dynamics, team building, interpersonal communication, and listening skills.
Amanda Box taught full time on the university level for 10 years and continues to serve as adjunct faculty while consulting with business and industry. Box rounded out her professional skills while serving as the communication coordinator for four years for a nonprofit organization where she was responsible for all internal and external communication including several publications, the web site, and media campaigns. 
Box has undergraduate and graduate degrees in communication.

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