While the six-sigma DMAIC model is widely used by organizations, it is significant overkill for most corrective action situations. Each organization therefore needs something better suited to that application, and there are several widely used methods.However, the more appropriate one will depend on the situation, such as how complex the problem is, the levels of depth and breadth to be applied, and who will be carrying out the activity.This webinar will review the three most popular methods: 5-whys, A3 thinking, and the 8-Discipline problem solving model. It will demonstrate the similarities and differences, as well as how & when to use each.This calls for understanding the differences between correction and corrective action, physical and system causes, and how prevention, detection and prediction errors create the problems for which corrective action is being applied.
These methodologies are relevant for any corrective action process, whether it be related to complaints, nonconforming products or processes, audit findings, deviations, etc and especially for management systems for quality (ISO 9001, IATF 16949), health & safety (ISO 45001), environmental management (ISO 14001), information technology services management (ISO 20001) and more.
Organizations who must carry out a corrective action process usually have a procedure, but the procedures do not provide adequate knowledge required to effectively carry out a root cause analysis and solution implementation. Additionally, many organizations use the same process, regardless of the level of complexity, whether or not the desire to get to the actual root cause, or whether they are focused primarily on errors in prevention vs. detection vs. prediction errors.
Three common problem-solving tools are available to help deal with this, including 5-whys, A3 thinking, and the 8 Discipline problem solving model. This webinar will cover these three methods and how they can be viewed as a hierarchy and integrated to provide more meaningful guidance and documentation for corrective actions.
Duke is a knowledge architect specializing in quality management. He has been in private practice since 1985 working with organizations in the U.S., Aruba, Bermuda, Canada, England, India, Jamaica, Mexico, Netherlands, South Korea and Wales. He was formerly a quality professional in TRW’s automotive sector.
He has been elected Fellow of the American Society for Quality and is certified by ASQ as a manager of quality/organizational excellence, quality engineer and quality auditor. He has taught review courses for ASQ’s CMQ/OE, CQA, CQT andCQIA certifications, and is the developer and primary instructor for the Root Cause Analysis and Measuring Organizational/Process Performance courses offered by ASQ’s Learning Institute.
Duke holds undergraduate degrees in technology and business, a masters degree in adult education, and has completed doctoral coursework in applied management and decision sciences. He has served as an adjunct university faculty member teaching statistics and management research. He is also a graduate of the international program in the Gestalt approach to organization and system development.
He is the author of three books, Root Cause Analysis: The Core of Problem Solving and Corrective Action and Performance Metrics: The Levers for Process Management, and Musings on Internal Quality Audits: Having a Greater Impact, co-editor of The Certified Quality Manager Handbook (2nd ed.), and has written numerous articles for publications such as Quality Progress, Quality World, Business Improvement Journal, APICS-The Performance Advantage, Manufacturing Engineering, The Auditor, and Quality Management Forum.
He is a frequent speaker for professional and trade audiences at the local, regional, national and international levels, including AEM, AISC, APICS, ASQ, ASTD, AITP, AOQ, IIA, IIE, IMA, ISM, NAHQ, NAPM, NCSLI, PMI, SHRM and SME. He conducts public seminars for a variety of professional societies, training organizations and universities, and has served as a examiner for the Tennessee Performance Excellence award. He has also worked as a volunteer SCORE counselor to small business.