Improve Process Effectiveness, Efficiency, and Reliability to Maximize Customer Satisfaction and Profit

Duration 60 Mins
Level Basic & Intermediate
Webinar ID IQW19B0246

  • Cost Justification: What is Your Organization’s Sigma Level 
  • Improvement Team Selection
  • How to collect Process Information Without Bias
  • Introduction to Reliability Math
  • Determine Revenue Loss Per Process with Process Reliability Modeling
  • Identify Process Root Causes with Reality Charting
  • The Model for Improvement 
  • Example of Results 

Overview of the webinar

How bad and how much do you want to increase profits? Webinar participants will be exposed to processes and methods to baseline their organization’s Sigma Score. Who cares about Sigma Score? According to peer-reviewed research, the average Sigma Score for organizations is approximately 3 which means 25-40% of sales is lost to waste in manufacturing or transactional processes.  

Who should attend?

  • Senior Executives
  • Strategic Leaders
  • Quality Managers
  • Product Managers
  • Manufacturing and R&D Managers
  • Quality Professionals/Consultants 
  • ISO Coordinators/Management Representatives 
  • Engineers and Supervisors
  • Laboratory Quality Professionals 

Why should you attend?

Traditional methods of Process Improvement demonstrate high failure rates: Business Process Reengineering (BPR) 50% to 85%, Total Quality Management (TQM) 75%, and Six Sigma 50% to 90%. Proactive methods used in Process Reliability Modeling (PRM) will identify organizational issues before they result in loss of revenue. Topics presented in this webinar will provide participants the tools and methods needed for success. Methods presented in this webinar are effective for identifying and correcting problems by teams and process owners.

Faculty - Dr. Michael Abitz

Dr.Michael Abitz is an Adjunct Professor at New Mexico Jr. College, Hobbs, NM. He received his Doctorate in Management from Colorado Technical University and Master of Science in Quality Assurance from California State University. 
Dr. Abitz's professional experiences include Aerospace and computer industries where he developed and presented training in Organizational Process Improvement, Six Sigma and Root Cause Failure Analysis to U.S. companies and Pacific Rim suppliers. 

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