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Measuring Case Management Outcomes: Does Your Department Make the Grade
- Quality, financial and productivity outcomes affected by a case management department
- Each set of outcomes, how they are measured and how to select benchmarks for them
- How to integrate these outcomes into a useful case management report card
- How to report case management outcomes
Overview of the webinar
This webinar will discuss and review the expected outcomes of a contemporary case management department. Also included will be a discussion as to how to align these outcomes with the hospital’s strategic plan. This is vital in an era of healthcare reform where quality and cost outcomes affect the hospital’s reimbursement and publicly reported data. Designing a case management report card has to start with the identification of the indicators that your department wants to track and trend. Today’s indicators go far beyond productivity measures, but rather embrace all the quality and cost outcomes affected by a case management department. As you select these indicators, you will need to have clear benchmark data that represent national or local standards which you can measure yourself against.
This program will include the most up-to-date outcome indicators in an age of healthcare reform. Also included will be a discussion of how to report this information and how to use it for performance improvement. Only data can truly tell you how you are doing and this program will help to get on track to achieving the best outcomes you possible can!
Who should attend?
- Case Management Director and Manager
- Discharge Planning Director and Manager
- Physician Advisor
- Vice President of Case Management
- Patient Care Services Professional
- Quality Director and Manager
- Social Worker and Social Service Director
- Utilization Management Director and Manager
Why should you attend?
Case management report cards are an important tool in any case management department’s arsenal. But before you develop a report card, you need to know which data elements you want to track and trend. A comprehensive report card can become of tool for managing the staff and the department, as well as ensuring that the case management outcomes are communicated to all departments and disciplines. Careful selection of the indicators, the benchmarks and the targets will ensure that your department can show its impact on your hospital’s cost and quality outcomes and the line!
Faculty - Dr.Toni G. Cesta
Toni G. Cesta, Ph.D., RN, FAAN is Partner and Health Care Consultant in Case Management Concepts, LLC, a consulting company which assists institutions in designing, implementing and evaluating acute care and community case management models, providing on-site education to case management staff, and strategies for assisting health care organizations in improving their case management department’s efficiency and effectiveness.
The author of nine books, and a frequently sought after speaker, lecturer and consultant, Dr. Cesta is considered one of the primary thought leaders in the field of case management.
Dr. Cesta writes a monthly column called “Case Management Insider” in the Hospital Case Management journal in which she shares insights and information on current issues and trends in case management.
Prior to her current work as a case management consultant, Dr. Cesta was Senior Vice President – Operational Efficiency and Capacity Management at Lutheran Medical Center in Brooklyn, New York. She was responsible for case management, social work, discharge planning, utilization management, denial management, bed management, the patient navigator program, the clinical documentation improvement program and systems process improvement. Prior to her position as Senior Vice President at Lutheran Medical Center, Dr. Cesta has held positions as Corporate Vice President for Patient Flow Optimization at the North Shore – Long Island Jewish Health System and Director of Case Management, Saint Vincents Catholic Medical Centers of New York, in New York City and also designed and implemented a Master’s of Nursing in Case Management Program and Post-Master’s Certificate Program in Case Management at Pace University in Pleasantville, New York. Dr. Cesta completed seven years as a Commissioner for the Commission for Case Manager Certification.
Dr. Cesta has presented topics on case management at national and international conferences and workshops. Her books include “Nursing Case Management: From Essentials to Advanced Practice Applications”, “The Case Manager’s Survival Guide: Winning Strategies in the New Healthcare Environment”, “The Case Manager’s Survival Guide: Winning Strategies for Clinical Practice”, “Survival Strategies for Nurses in Managed Care” and “Core Skills for Hospital Case Managers”.